So we have been Frontier FiOS customers for years since they bought the Verizon network in Oregon. No complaints. Just moved to a new place in Tualatin, about 5 miles away from our old house, and I'm now having a very annoying and difficult-to-reproduce issue: my WAN connection completely goes down for around 6 seconds. This can happen multiple times in an evening, or none at all. Unfortunately, this is just long enough to toss me out of an Xbox Live session. :(
The issue affects both wired and wireless connections, and is detectable from multiple devices (in addition to it throwing me out of an Xbox session, I leave pings running on both my wireless laptop and wired desktop, and see them fail for about 6 seconds, then come right back.)
I've had this issue on two Frontier Actiontec MI424 routers, a Ubiquiti EdgeRouter-X that I replaced those with, as well as a Netgear R7000 I'm using now. To try and fix this, I switched from MoCA to Ethernet, had a friendly Frontier tech run new Ethernet cable inside and outside the house, and even had the entire ONT panel (not the battery) itself replaced by a Frontier tech (the Ethernet port was broken, as it turns out). The drops may have gotten slightly less frequent, but still occur.
I've asked Frontier to look at the ONT logs. Quote: "I'm looking at the logs at the ONT which are showing no ONT / LAN loss. I checked other terminals in your area and none are having this issue."
For a short bit I thought it might be related to the WAN connection DHCP renew process, as the outage timestamp was reasonably close to when the R7000 logs indicated it was getting a new IP, plus for some reason Frontier is running 30 minute DHCP leases, but I had a drop yesterday and the DHCP renew wasn't coincidentally timed, so I don't think that's the cause anymore.
Any ideas? This has driven me absolutely mad for several months, especially because I can't reproduce the issue on command. :(
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