I have now dealt with online tech support, phone tech support (took me over 2 hours in queue with 2 separate calls to even get someone on the phone), and the online direct forum, and have been lied to each time. I have bonded DSL, and all is great. 2nd customer in the area to upgrade to it after it was offered. Have been happy with it. Problem is, line 1 is down, while line 2 is fine. All versions of tech support promised to get in a repair ticket so a tech could come out and figure out why the line is down.
The tech called today while I was out of the home, and left a message saying "Your dial-tone is fine, ticket closed."
I didn't contact tech support 4 times over dial-tone. I contacted them over my Bonded DSL being messed up (one of the lines out). They have turned a new corner on incompetency at Frontier.
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