Why did customer service and the service itself degrade in quality so much after the Verizon to Frontier switch in Florida?
Is it just a name change at the door, and the equipment and the people actually doing the work is the same?
I have Frontier both at work and at home, and the quality of customer service has suffered greatly.
From repair eta's of 28 days (may as well say, it will be fixed when it works again), to 50+ minutes of hold time, erroneous billing, and so on.
With all the repeat billing errors (always in their favor) i'm starting to wonder if this is done on purpose. It doesn't cost them a thing to try and over bill the customer, the only one that has to put in any work is the customer by staying on hold way too long.
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