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[FiberOptic] Socal Area Evening Packet Loss

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Is anyone else in the SoCal area still experiencing packet loss in the evenings? It's been about two months since the issue has started, and it seems to be consistently happening. I've had a tech come out, and they changed my service from GPON to XPON, but it doesn't seem to have done anything. I haven't gotten anywhere with technical support over the phone.

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