I am currently in an outage. I have business class 2gig fiber, with a 5block of static IP's. the way frontier does static's in CT seems strange to me, they assign a static ip to your router (the router ip), then using proxy arp you can utilize a separate /29 on a totally separate subnet. So technically even though i asked for 5 usable ip's, i have 6.
So, Yesterday around noon my service went down. I did all the trouble shooting, even running a tcpdump/wireshark on the ONT. traffic is going out to the ONT, but it's not getting a single packet back, not even an ARP reply.
They insisted on sending out a tech, even though they can see the signal levels on my ONT are good remotely, which means they have communication to it. At first they were going to send out a tech at the end of the month, i blew up since I'm paying for business class service and then magically best they could do was in 4 days...
This morning i was doing some troubleshooting and logged into a VPS i have over on Vultr, and guess what I could PING and Traceroute my router IP. This made zero sense, i saw zero traffic on the ethernet interface of the ONT with tcpdump/wireshark. I completely unplugged the ONT and the router IP is still pingable. There's no reasonable explanation for this other than they reassigned my IP to someone else. After multiple phone calls and getting nowhere i had to get rude to get a supervisor escalation. I spent 2 hours with the super, who was nice and tried her best, but she couldn't explain it, she agreed it made no sense. The advanced networking team couldn't explain it, but instead of seeing a smoking gun, the advanced networking team insists on sending out a truck... But now they can get a truck out today all of a sudden.
The 1st level support on Frontier is insultingly bad for business class service. The supervisor while clearly not a networking person, was at least listening to me, communicated well, and tried her best to help and not just stonewall me with a script. But i really expect better. With business class I should be able to speak to someone who knows what cidr is.
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