So my contract was expiring and Verizon reached out to me in renewing a 2 year contract right before the switch to Frontier. On 3/29/2016, I renewed with incentive deals that brought my bill to 38.44 for 2 years. I even have the confirmation of the new order and a break down emailed to me by Verizon. However, I noticed my new bill from frontier is a bit higher and the discounts that Verizon had given me are not the same as the one Frontier is giving me when I look on the frontier website and looking at the breakdown of my bill. I contacted the Frontier chat billing support who ended up telling me that they can't help me and gave me a number to fix it. I contacted that number and they also told me they can't fix it and said there is a specialized billing team for Verizon to Frontier customers who were under contracts before the switch. However, every time I calling billing and try and get to this department I get hung up on, and I've been trying for days. I tried contacting Frontier using the CEO email address hoping that it would get redirected to an executive billing support like I have done with Verizon in the past, however no response.
If anyone has any contact information at which I can try and rectify my problem as the standard ways of communication do not seem to be working, I'd really appreciate that information.
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