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DSL down for 10 days, Frontier not helping

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A client of mine has a business DSL line in CT. They lost connectivity on 5/26 around 5:00 AM and are still dead in the water. They have an open trouble ticket with Frontier, but there hasn't been any progress. The whole thing is strange and I can't get phone support to understand what I'm trying to tell them. The DSL circuit itself is up. Not only that, I can hit anything inside Frontier's network just fine. For example, I can ping Frontier's DNS servers and I can look up records against them. However, anything going out to the Internet dies at the point where it'd appear it gets handed off from Frontier to the outside world. I can ping the modem's public IP address from other customers that use Frontier, but I can't ping it from any other provider. Any ideas on how we can go about getting this resolved? It's incredibly frustrating for all involved to be down for so long with no progress at all...

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