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[FiOS] Internet Service Down Trying to PM Ben J But Not Working

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My FiOS Internet went down at 8am this morning. I tried to PM Ben J, but it seems like the PM isn't going through because it isn't showing in my message history anywhere. I'm working from a mobile connection, so that might be the issue. I think this may be a provisioning issue. Ben J- if you see this, could you check into it? I PM'ed you my account info, but it doesn't look like it went through. I would be grateful for your assistance. :-)

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