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[FIOS] Internet Problems

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My problem all started yesterday with a call to tech support to get one of our new hd top boxes programmed, they tried to program it from their end needless to say. After the phone call the Internet stopped working as a result of this programming. I was receiving an amber Internet light, I checked the settings on the router and noted everything was connected except it needed a dhcp lease. So I released it and unplugged the router. I plugged it back in only to not get an Internet or wan coax light at all now. I had reset the ONT prior to this. I'm stuck and don't know what else to do.

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