[CFG] What is the cost of A cable card on FiOS in Texas?
[Randall] This is Randy in Indiana
[Randall] One moment
[Randall] How can I help you?
[CFG] What is the cost of a cable card on FiOS in Texas
[Randall] One moment please What part of Texas?
[CFG] Carrollton, TX.
[Randall] THank you. ONe moment
[Randall] Are you a current customer?
[CFG] Yes
[Randall] OK. Can I have your account number and PIN please
[CFG] No. FCC regulations state that the cost of your cable card lease should be clearly posted on your website. I can't find it on your website so I'm asking. Either you can or cannot tell me the monthly lease fee of a Frontier FiOS cablecard.
Randall] One moment please
[Randall] Sir I am going to get you to our FIOS department
[CFG] If it's this hard to give me a simple number, I'll just go to Charter. Thanks, Randall in Indiana.
[Jessica M] Thank you for contacting Frontier Internet Chat Support. My name is Jess, and I will be assisting you.
[Jessica M]
I'll have to get you with customer service for this.
[Jessica M]
We are happy to assist you with any internet related technichal issues, however, for all with new service, billing, and account related issues you will need to contact customer service at 1-800-921-8101, or you can use their live chat applet https://goo.gl/mogSYT . I can also transfer you now if you are interested.
Hours of Operation
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Jessica M] I cannot quote prices for this or order this for you.
[CFG] Are you kidding me? Your website is mandated by the FCC to plainly state your cablecard prices. It doesn't.
[Jessica M] I am sorry for this inconvenience. I have no information regarding this.
[Jessica M] You have reached technical support.
[CFG] I don't have a technical support problem,. I'm asking a simple question, the price of your cable card lease.
[Jessica M] I understand.
[Jessica M] I need to get you with customer service. This is technical support and I am not trained to assist with this.
[CFG] Ok thanks I'm calling Charter, thanks Jessica.
[Jessica M] Thank you for contacting Frontier's Live Chat support. Remember, we're here 24 hours a day, 7 days a week if you need any further support. To end the chat, you can either close out the box or wait five minutes for it to time out. Have a wonderful day!
(this took 17 mins from start to finish.)
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