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[FIOS] I asked Frontier how much a cable card costs. My mistake.

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[CFG] What is the cost of A cable card on FiOS in Texas? [Randall] This is Randy in Indiana [Randall] One moment [Randall] How can I help you? [CFG] What is the cost of a cable card on FiOS in Texas [Randall] One moment please What part of Texas? [CFG] Carrollton, TX. [Randall] THank you. ONe moment [Randall] Are you a current customer? [CFG] Yes [Randall] OK. Can I have your account number and PIN please [CFG] No. FCC regulations state that the cost of your cable card lease should be clearly posted on your website. I can't find it on your website so I'm asking. Either you can or cannot tell me the monthly lease fee of a Frontier FiOS cablecard. Randall] One moment please [Randall] Sir I am going to get you to our FIOS department [CFG] If it's this hard to give me a simple number, I'll just go to Charter. Thanks, Randall in Indiana. [Jessica M] Thank you for contacting Frontier Internet Chat Support. My name is Jess, and I will be assisting you. [Jessica M] I'll have to get you with customer service for this. [Jessica M] We are happy to assist you with any internet related technichal issues, however, for all with new service, billing, and account related issues you will need to contact customer service at 1-800-921-8101, or you can use their live chat applet https://goo.gl/mogSYT . I can also transfer you now if you are interested. Hours of Operation Monday - Friday: 7am - 9pm Saturday - Sunday: 8am - 6pm Jessica M] I cannot quote prices for this or order this for you. [CFG] Are you kidding me? Your website is mandated by the FCC to plainly state your cablecard prices. It doesn't. [Jessica M] I am sorry for this inconvenience. I have no information regarding this. [Jessica M] You have reached technical support. [CFG] I don't have a technical support problem,. I'm asking a simple question, the price of your cable card lease. [Jessica M] I understand. [Jessica M] I need to get you with customer service. This is technical support and I am not trained to assist with this. [CFG] Ok thanks I'm calling Charter, thanks Jessica. [Jessica M] Thank you for contacting Frontier's Live Chat support. Remember, we're here 24 hours a day, 7 days a week if you need any further support. To end the chat, you can either close out the box or wait five minutes for it to time out. Have a wonderful day! (this took 17 mins from start to finish.)

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