I am having two really weird issues with activating CallerID to show on my TV. First some background. When Frontier took over Verizon in Sarasota, CallerID on the screen was one of many things to no longer worked. About a month ago, I was told it was fixed and I was able to set it up on my main TV successfully. Now, it no longer works. I have unplugged (I have no battery backup which is another issue which I haven't addressed) and reset my ONB, did a factory reset on my Actiontek Router and unplugged and reloaded both STB's. (note: CallerID has always and continues to work on my phones)....
Problem 1: When I go to my STB menu/notify callerid, it says callerID is available...then it it shows it is set to be active....but nothing shows on the screen when a call comes in...and if I run troubleshooting, I don't see their test callerID..and am directed to call for service. I then go back to try to reset callerID and I try to disable and re-enable it...aha...I can't disable it...msg: can't connect to network, try later (3 days so far). I've tried everything but my STB can't connect to something in the Frontier network. All my other services work...internet, voice, FIOS...and I get the guide so I know there's connectivity through the router. I've called Frontier three times hoping someone could figure out how to reset their system and nothing has changed...the phone techs actually seem pretty savvy but nada.
Problem 2: I tired to set up callerID on my second STB and wow! that STB says it can't find my router and it has to be an ActionTek which of course it is. I get TV and the guide, so obviously, it's on the network and working through my router if I get the guide....the callerID notification software just can't find the router....really weird.
Note: All splitters have been verified to be Verizon labelled....
I am pretty sure it's not something at my property...but Frontier's solution to most everything is to roll out a tech. Does anyone have any thoughts on how I can convince someone at Frontier that it's an issue with their servers....without having to meet a tech who will sit here doing nothing other than the only thing he can do which is to replace the STB which is very unlikely to solve the problem and will lose all my recorded movies/shows.
Thoughts.....
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