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Frontier g1100 bridged, can frontier still see it and do support ?

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Greetings, so I don't remember ever coming across here in the thousands of posts I have read. or I'm just too old and forgetting tons of stuff. Every once in a while not sure why and will not let my conspiracy engine come on right now, (STOP that over 1 year anniversary conspiracy). my speed settings drop and I am running at 100/100 , so I go thru the PAINFUL process of calling in (after my gaming son 1 and 2 have panic attacks) (and my wife say gee Amazon seems really slow and my card games are slow I need a new computer) . (this is when my brain does a fur cpu strain )and then going thru the unplug the ONT, the router, blah blah, connect the ONT cat 7 cable direct to my pc that just works great at 500/500 . anyways all this led to them sending me a new g1100 , but this cycle has repeated a few times since. ENOUGH OF THAT CRYING. one of ALL providers #1 excuse to helping is " OH you're not using our router? then FU , click " . so here is my question after all that blah. Can Frontier do a simple test from their end to my router if I HAVE IT IN BRIDGED MODE ??? there must be one inside at Frontier that has a answer for me. thank you all

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