After some back and forth with Frontier they agreed to price match Comcast last Friday. They pushed the 500/500 profile through on Saturday morning and everything worked great, as did the phones. On Monday morning our phone service was dead, no dialtone. I power cycled the ONT, no change.
I contacted Frontier and they said to wait until my new self install kit arrived, which arrived today. I hooked it up as the guide says and it just shows you how to manage Frontier digital voice though your online account. I logged in and it just shows me all my old account information. It shows the 50/50 service and the exisiting phone service we had. Nowhere does it show Frontier digital voice options or 500/500 service.
Here is what bugs me. Way back when we were with Verizon Fios, when they hooked us up, they cut the copper pots and took the line in the house and connected it directly to the ONT and removed the copper line to the pole. The way this Frontier install guide is written, it talks about having a BBU and how it keeps the phone line active until the power comes back or the battery dies and you lose phone service.
So I'm confused here, they talk about Frontier Digital Voice as if it was how our existing phone service was set up. Am I missing something? I didnt see an Ethernet to VOIP phone adapter included in the box, and I tried connecting a phone to the phone jack on the arris router they sent and I didn't get a dial tone there either. None of these guides in the kit mention anything about changing how our house phones are connected for phone service.
Did Frontier screw up the phone service when the profile update was pushed out? Why did our phones work all last weeked, no issues. Or did they screw up my account that resulted in the disconnection of our phone service? No one at Frontier seems to know how Frontier Digital Voice works or how it connects to our existing house phones.
Any idea what's going on here? Is this a screw up on their end or am I missing sonething?
↧