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Mixed signals from Frontier & Ziply on FiOS TV set-top boxes

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My elderly parents rely on FiOS TV. They have two set-top boxes that work fine. The Frontier and Ziply sites have FAQs that indicate the existing Frontier set-top boxes will continue working after Ziply takes over on 5/1. However, Frontier sent them 1 new set-top box (a Frontier-branded QIP7100) with instructions indicating they needed to start using this before 5/1 with no explanation of why. My dad called Frontier and asked them why they didn't send 2 set-top boxes and the Customer Service person put in an order for the 2nd box. A day later, my dad called back to get the tracking # for the 2nd box and Frontier couldn't find the order and claimed no set-top box swap is necessary. Ziply Customer Service is saying the same thing. Can someone please clarify whether new set-top boxes are really needed to keep using the TV service under Ziply? THANKS!

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