This is going to the office of the president, and a few other places... I can't believe this garbage. Has anyone else spoken with such a blatant liar with frontier before?
TLDR VERSION:
Guy tells me that frontier changed their TOS and because I hadn't accepted it, it was causing my bandwidth to be lower in the evenings. He then goes on to insist multiple times that that is in fact the cause, and to his credit does mention that I'm in a 'high demand' area. When I press him on what not 'accepting the TOS' would do as far as my internet bandwidth, he ends up threatening to lower my plan, and mocks me when I asked to be transferred to someone else. After mentioning that I knew how to download a pdf and use email to send it to some people at frontier I was transferred to someone else right away who helped me create a support ticket, although still being somewhat thick in the head, but not as bad as 'Franco' here.
He really did want me to accept those new TOS badly though, that's a BIG red flag.
This is another reason to own and use a 3rd party modem, no one wants one of these vindictive assholes poking around in their modem, possibly with root access if they can CHANGE YOUR WIRELESS CHANNEL like this joker was trying to do for no reason at all after I told him at least once that I was on a wired connection. If I had root access to someone's linux router who I didn't like... lets just say this is overstepping and illegal if they are changing stuff without the customer's consent IMHO. They can do it any time they want, and with root (or admin) access they could see what wireless devices are connected, for instance know when you come home from work and your phone connects to wifi, or know when you leave in the morning, or maybe redirect your facebook to a fake page on the router to capture your password... creepy shit when you really think about how much access is given to these idiots who probably don't know their ass from a hole in the ground.
You don't really think frontier's storage of back door credentials for their modems is based in iron mountain do you? HAHA think again, its on a text document on Franco's desktop here.
*edit* I have outlined a doable solution in a comment below, if any frontier people happen to wonder into the wrong forum tab...
Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 22:09When you chat with us, you grant us permission to review your services during the chat to offer you the best value. Your current services will not be affected if you refuse permission by not proceeding with chat. Frontier has the duty to protect your information. This is your right under Federal law. For quality and security purposes, your session is recorded and may be monitored or reviewed.----------------------------------------------------------------------------------------------------Sent : ME |22:10I am experiencing major bandwidth fluctuations on my DSL connection.----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 22:10Thank you for reaching to the Frontier DSL technical support chat my name is Franco, and my goal is to ensure your satisfaction today, I understand how the issues with the connection can be frustrating, you have reached the right person, I will do everything I can today to get the troubles resolved for you as quick as possible. Tell me whom do I have the pleasure to speaking with today?----------------------------------------------------------------------------------------------------Sent : ME |22:11I'm (me), and my next message will contain my account info and some things I have done for troubleshooting----------------------------------------------------------------------------------------------------Sent : ME |22:12 (Account info) My DSL connection is only getting 0.8Mbit/s tonightwith my computer plugged directly into the modem usinga gigabit ethernet connection. These drastic dips in downstream bandwidth are frequent problems for me, and these events have been increasing. What I have tried:/ 'Speed test with no other devices using bandwidth' 'Turning on and off the modem' 'Plugging a computer directly into the modem'(already have many devices plugged directly into my network) 'Purchase a new modem'(The line quality is great, and the status of the DSL link can be seenin realtime at the status page which was set up for this purpose.If you would like to see specifics, please check out the link below.)Line Stats: (linestats link) ----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 22:13yes, that's correct----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 22:13Is (ME) your mobile number?and is that the best number to contact you?----------------------------------------------------------------------------------------------------Sent : ME |22:14yes, I can be contacted there----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 22:14Is (me) a valid email address?----------------------------------------------------------------------------------------------------Sent : ME |22:15no, we never check that one, but you can contact me personally at (me)----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 22:17thank you----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 22:17Also let me remind you that a short 5 minutes survey should be arriving to your e mail in the next days, you´ll make me a great favor if youcan answer it based on your interactions with me today.----------------------------------------------------------------------------------------------------Sent : ME |22:170.8 megabits is a bit low, I could understand if it dipped down to 3 sometimes, but some things are latency sensitive and bandwidth fluctuation that bad is unacceptable----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 22:17no i see here that you're having frequent disconnections/----------------------------------------------------------------------------------------------------Sent : ME |22:18no, not disconnections, but the bandwidth I can use almost every evening is around 0.8mbps----------------------------------------------------------------------------------------------------Sent : ME |22:18during the day its 3-5mbps normally, and late at night its up around 5mbps----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 22:19and since when this has been like this?----------------------------------------------------------------------------------------------------Sent : ME |22:20quite some time, but it has gotten worse in the past couple of years----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 22:21i see,----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 22:21Ok, now I just started running some tests on your line to see whats going on----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 22:21meanwhile tell me what is the make and the model of your modem and the status of the lights:Power light:DSL:Internet:If it is an nvg443b there should be the power light, globe icon and line 1 and 2----------------------------------------------------------------------------------------------------Sent : ME |22:22I'm using it right now, so hopefully we won't get disconnected----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 22:23don't worry as long as you don't close the chat we'll keep talking when the internet gets back----------------------------------------------------------------------------------------------------Sent : ME |22:23I'm using a cisco modem which was not supplied by frontier, but I still have the frontier modem, and aside from worse dsl signal with that one, they are exactly the same as far as bandwidth issues----------------------------------------------------------------------------------------------------Sent : ME |22:23I'm confident its not a DSL signal issue----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 22:25/i see, if you don't have the frontier modem i might not be of much help----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 22:25as i don't know how it works----------------------------------------------------------------------------------------------------Sent : ME |22:27well, it depends on what you need to check. I think the status page I sent with my account info would tell you anything you need to know about the loop from frontier's equipment, but if anything is missing I can easily get it on the command line----------------------------------------------------------------------------------------------------Sent : ME |22:27otherwise a support ticket would be okay if we can't do much more here----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 22:29ok i found one issue here----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 22:29I see here that you haven´t accepted the new terms of service from frontier, that is also important as it has to be with frequent disconnections, slow speeds or not internet at all, go to the web page frontier.com/activate to accept them and get rid of that possibility **** LIE LIE LIE LIE LIE LIE LIE LIE LIE LIE LIE LIE*****----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 22:30once you´re there select the 3rd option, "search with telephone number" and use your phone number and the PIN you gave me at the beginning ** LIE LIE LIE LIE **----------------------------------------------------------------------------------------------------Sent : ME |22:32When did this come out? ( cut out personal info ) but isthere any way this could effect my bandwidth in the evening? That doesn't make any sense to me.----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 22:34as i told you before that has to be with frequent disconnections and slow speeds----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 22:34so we can get rid of that possibility first----------------------------------------------------------------------------------------------------Sent : ME |22:34well we're having very frequent slow speeds----------------------------------------------------------------------------------------------------Sent : ME |22:34so I would say that applies/----------------------------------------------------------------------------------------------------Sent : ME |22:35almost every evening, and the better part of the weekend its very 'slow' or low bandwidth----------------------------------------------------------------------------------------------------Sent : ME |22:36I'm sorry if I'm a bit too technical on the terminology **** I'm smelling bullshit and getting pissed at this point xD ****----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 22:36i see, the other issue is that you live in an area of high demand, that means that a lot of users are connected to the same servers than you **** I'm not the best at forming sentences but damn... guess that's why he works in customer support****----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 22:37frontier already knows of this congestion and are working on upgrading the central offices, servers and antennas----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 22:38so you don't have to experience this issues any more----------------------------------------------------------------------------------------------------Sent : ME |22:39They are working in my area? Do you know if there is an ETA?----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 22:40we don't have a eta at the moment----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 22:41but after the terms of service you should notice an improvement **** WHY LIE?! i DON'T GET IT ****----------------------------------------------------------------------------------------------------Sent : ME |22:42See I don't understand, does this mean every time frontier adds or changes something in their legal terms of service my connection is at a lower priority until I accept those terms?----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 22:45some of those notifications got lost or for some reasons the customers didn't know about this new changes, we apologize for the issues, i've been also receiving a lot of chats for the same issue----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 22:46are you reading the terms of services?----------------------------------------------------------------------------------------------------Sent : ME |22:47/not at the moment, (personal information) if it is legally binding, but to clarify that's a yes, myconnection is lower priority for this reason?----------------------------------------------------------------------------------------------------Sent : ME |22:47and if so, how long has this been the case?----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 22:48the terms of services got renewed some months ago----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 22:49also it has to be with the high demand area you live----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 22:50and also i'm trying to have access to the modem and see if i can change the wifi channel to 11 that's usually the less congested----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 22:50and could also improve your experience----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 22:51ohh, sorry never mind that last part----------------------------------------------------------------------------------------------------Sent : ME |22:51haha no problem *** me thinking: hehe you fool ***----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 22:51i cnnot have access because you're using another modemFranco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 22:52i forgot sorrySent : ME |22:52my modem has a gigabit connection to a 'google onhub' for wifi which I regularly transfer at 500mbps from my network server *** me thinking: hehe you fool I mean christ... I already said its wired and if I can transfer to my laptop at 500Mbit/s on wireless AC... we don't have a problem here.***----------------------------------------------------------------------------------------------------Sent : ME |22:52so, no problems there :)----------------------------------------------------------------------------------------------------Sent : ME |22:53/but can you find exactly how long our connection has been at a lower priority due to this terms of service update?----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 22:53no, i don't have that information----------------------------------------------------------------------------------------------------Sent : ME |22:54That seems like something Ill have to discuss with billing, and that's insane... someone making the rules has lost their minds.----------------------------------------------------------------------------------------------------Sent : ME |22:54Is there anything else we can do?----------------------------------------------------------------------------------------------------Sent : ME |22:54if not, thanks for your time----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 22:55usually the terms of service are part of the solution----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 22:56the other option is to contact the maker of your modem----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 22:57like cisco tech support, perhaps they are able to help a little further----------------------------------------------------------------------------------------------------Sent : ME |22:59Its not my modem. I used the netgear router/modem provided by frontier until January, and the only difference with the one I'm using now is the Cisco provides a better upstream sync----------------------------------------------------------------------------------------------------Sent : ME |22:59so can we create a support ticket?----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 23:00becuse of the area of high demand, by now there is nothing a tech can do for this issue----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 23:00for a ticket----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |/Sent : 23:02the best thing is to do the terms of services, using the frontier modem and if that still doesn't work, sometimes we recommend to lower the internet package----------------------------------------------------------------------------------------------------Sent : ME |23:02I have some pretty advanced router software which can solve some of these problems for me, but to use it I absolutely MUST have a minimum bandwidth figure for the connection. Is there any guaranteed minimum bandwidth?----------------------------------------------------------------------------------------------------Sent : ME |23:030.8-5.8Mbit/s is too wide of a fluctuation----------------------------------------------------------------------------------------------------Sent : ME |23:03I don't see how a lower package would solve this issue in any way----------------------------------------------------------------------------------------------------Sent : ME |23:05and as I explained, the cisco modem actually provides a better upload speed/bandwidth----------------------------------------------------------------------------------------------------Sent : ME |23:05the download bandwidth is the same with both----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 23:07as i see here the package you have is Maximum 6M to that means that it can be up to 6M but not more, so when it goes until 3M that's still part of the package and how it works----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 23:07and i can determine what is the issue because we can't do anything else by now----------------------------------------------------------------------------------------------------Sent : ME |23:07okay, so you're saying 3Mbit/s would be the lowest expected on this connection?----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 23:08i told you what usually resolves the issue, but in this case there is not much i can do----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 23:08no, it can be whatever speed, but not more than 6M----------------------------------------------------------------------------------------------------Sent : ME |23:09so there's no guaranteed minimum by frontier at all?/----------------------------------------------------------------------------------------------------Sent : ME |23:10I would be 100% happy if it only dipped to 3M in the evenings, but all the way down to 0.8M?!----------------------------------------------------------------------------------------------------Sent : ME |23:10dat's crazy----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 23:12i already looked for it and it says that should be from 1M to 6M----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 23:12the package you have----------------------------------------------------------------------------------------------------Sent : ME |23:15okay, can you try to find out what is effected on the connection if the updated TOS aren't accepted?**** pressing, and by now knowing he's completely full of shit ****----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 23:15we can know after the terms are accepted running a speedtest----------------------------------------------------------------------------------------------------Sent : ME |23:16No, that's not good enough, because if this has been the cause of these extremely bad times for the past 6 months, its something I'm going to have to speak with billing about----------------------------------------------------------------------------------------------------Sent : ME |23:16I have gobs of speed tests on dslreports.com going back 8 months or so----------------------------------------------------------------------------------------------------Sent : ME |23:17and they plot each one and show my average speed on a 24 hour graph----------------------------------------------------------------------------------------------------Sent : ME |23:17so you're not sure if it will effect my bandwidth or not, or it does effect it?----------------------------------------------------------------------------------------------------Sent : ME |23:18I just need some clarity here so I know what I'm dealing with, that's all----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 23:20as i told you before that you haven't accepted the terms of service could be part of the issue and there is no other way to find out if that was the main issue until they're accepted and run a speedtest, most of the times after accept them the customer notices an improvement on the line----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 23:21and if it's not that we can have a few more options, but as this is an area of high demand limits the things we're able to do **** Franco thinking: holyshit holyshit holyshit! forget about it already! ****----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 23:21until the congestion existing for your area is cleared----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 23:22and also limits the things i can do because of the different modem you have, as i don't know the internal settings or gateway we cannot get into the firmware to see whats going on----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 23:23or if it can be improved in some other way----------------------------------------------------------------------------------------------------Sent : ME |23:23that's really not an answer to my question though, and that's kind of a big deal if I wasn't notified of the TOS change, and have been paying for a service for a number of months, but being limited because frontier didn't notify me of this change----------------------------------------------------------------------------------------------------Sent : ME |23:24you don't need to 'get into the firmware' to see that the modem stats are great----------------------------------------------------------------------------------------------------Sent : ME |23:24I'm pretty good with networking, and can give you anything you might need that isn't on the stats page----------------------------------------------------------------------------------------------------Sent : ME |23:25and I'm also on a wired machine now, and do all my speed tests from a wired machine----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 23:26very welll, by now there is not much i can do for you other than recommend you to contact cisco tech support to see if they can help a little further.----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 23:26is there anything else i can do for you?----------------------------------------------------------------------------------------------------Sent : ME |23:26okay, I thought I had contacted tech support, what is your department? ** me, seeing red by now, missed 'cisco' **----------------------------------------------------------------------------------------------------Sent : ME |23:26/can you transfer me to tech support?----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 23:27this is tech support----------------------------------------------------------------------------------------------------Sent : ME |23:27??----------------------------------------------------------------------------------------------------Sent : ME |23:27what?----------------------------------------------------------------------------------------------------Sent : ME |23:28look, I told you its not a modem problem, its frontier's problem----------------------------------------------------------------------------------------------------Sent : ME |23:28yes or no, the terms of service effect speed and priority on connections?----------------------------------------------------------------------------------------------------Sent : ME |23:29tell me one thing you need from the netgear modem that you don't see on the status page please, I will provide that to you----------------------------------------------------------------------------------------------------Sent : ME |23:29whatever stat you want----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 23:31the best option is to have the wifi channel on 11 as that's usually the less congested and can be an improvement on the speed----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 23:32also i was looking into the history of disconnections, and saw a lot of disconnections that most of the times have to be with bad credentials----------------------------------------------------------------------------------------------------Sent : ME |23:32I'm using multiple wired machines, and I'm also a quarter mile from any other houses and wifi networks ----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 23:32so it also could change the credentials to stop the frequent disconnections issue----------------------------------------------------------------------------------------------------Sent : ME |23:34/I was installing a new NAS and had to reconfigure some equipment and the router, how has it been the past week?----------------------------------------------------------------------------------------------------Sent : ME |23:35there should only be the one disconnection----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 23:36not only for the past week, but the whole month----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 23:37and as i told you before usually it has to be with the credentials, and also works changing them** dafuq did you tell me before? Not shit, that's what. **----------------------------------------------------------------------------------------------------Sent : ME |23:38pppoe login retries? I think that was due to a mislabelled port in my network----------------------------------------------------------------------------------------------------Sent : ME |23:39if it is still happening now, please let me know, because that problem should be solved----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 23:40in this month happened in nov 1st around 18:25 and 18:31----------------------------------------------------------------------------------------------------Sent : ME |23:41hmm, I don't see that in my logs, or any connection issues for that time----------------------------------------------------------------------------------------------------Sent : ME |23:42my last disconnect was oct 30th between 6:45 and 7:45Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 23:43i have one more from oct 31, 30, two on the 29, and a lot of activity on the 27thSent : ME |23:44yes, I changed the network one of those days, and this is probably due to the fact the router is doing PPPOE----------------------------------------------------------------------------------------------------Sent : ME |23:45/I can minimise restarts if that is a problem, I didn't know that would trigger anything----------------------------------------------------------------------------------------------------Sent : ME |23:45but like I said, this problem far predates that----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 23:46well, that is only for the frequent disconnections----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 23:48the slow speeds you're having right now could be solved by the terms of service and other than that i cannot do much except powercycle the modem, check the filtering or splitter if have one, or try changing the phone cable from the modem----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 23:49also, do you have frontier secure?----------------------------------------------------------------------------------------------------Sent : ME |23:50I have a dedicated cable run to the modem, and as you can see, the status of the modem is great, so its not a line issue :)----------------------------------------------------------------------------------------------------Sent : ME |23:51so who would I contact to tell me for sure whether or not the TOS update was effecting my connection?----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 23:51if you have frontier secure you can also contact them----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 23:51do you have the frontier secure?----------------------------------------------------------------------------------------------------Sent : ME |23:52what is that----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 23:52is the premium tech support they have some more features----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 23:53and are able to do some other kind of actions----------------------------------------------------------------------------------------------------Sent : ME |23:53/I'm only interested in a reliable bandwidth connection at the moment, and whether or not the TOS has limited my connection in some way until I accept the new one----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 23:55in some way as i told you usually it helps resolve some issues----------------------------------------------------------------------------------------------------Sent : ME |23:56you're like Pelosi, "Pass the bill so you can find out what's in it"----------------------------------------------------------------------------------------------------Sent : ME |23:56can you give me a straight answer please?----------------------------------------------------------------------------------------------------Sent : ME |23:57do you know for sure whether this would be effecting my speed? yes or no?----------------------------------------------------------------------------------------------------Sent : ME |23:57you really seem to be pushing this new terms thing----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 00:00yes, i have a straight answer **lol bullshit dude** there are 3 factors that are part of the slow speeds issue, fist accepting the terms of service usually helps improving the internet speed, 2 there is not much i can do with a modem i don't know, 3 you live in an area of high demand so there is a congestion because there are a lot of users with the same servers----------------------------------------------------------------------------------------------------Sent : ME |00:00what effect does accepting the terms have specifically is my question.----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 00:01as i told you before it has to be with frequent disconnections, slow speed or not internet at all----------------------------------------------------------------------------------------------------Sent : ME |00:01second, DSL signal is pretty much DSL signal, and good stats are good stats----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 00:02and also because of the area of high demand a tech won't be able to do much so that won't be an option by now----------------------------------------------------------------------------------------------------Sent : ME |00:02and there must be a minimum expected, because paying for 6M and only getting 0.8M at times is unacceptable----------------------------------------------------------------------------------------------------Sent : ME |/00:03I understand the community has to share, but how would you like to deal with a connection like that when you get off work, and have it be great the rest of the time?----------------------------------------------------------------------------------------------------Sent : ME |00:03while you aren't home I might add----------------------------------------------------------------------------------------------------Sent : ME |00:03there must be some sort of minimum expected----------------------------------------------------------------------------------------------------Sent : ME |00:04I get 5.8mbps down and 0.9mbps up at 3AM, but 8-11 in the evening? I'm very lucky to get 1mbps----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 00:05that's why first we must follow all the steps to determine what's going on, after that if there is nothing else we can do here at tech support and if we've already tried everything as the last option we recommend to lower the package----------------------------------------------------------------------------------------------------Sent : ME |00:06also 8-9AM I'm down at 1-1.5M and around noon its closer to 1M----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 00:06because if we cannot provide 6M in your area for some reason at least your not paying the 6M but paying less----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 00:06so you can have what you're paying for----------------------------------------------------------------------------------------------------Sent : ME |00:09since you can't tell me if the TOS effects anything, Ill assume you don't know as I have asked multiple different ways. lowering the plan to 3M would give me the same problem, just with less bandwidth at night and some of the day, but due to congestion I would still dip down to 0.8, correct?----------------------------------------------------------------------------------------------------Sent : ME |00:09if that's the case, then that sounds like a network problem on frontier's end to me, and one that needs to be solved.----------------------------------------------------------------------------------------------------Sent : ME |00:09so can we create a support ticket now? ** welp, no easy way out for this guy :) **----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 00:11/as i told you before the terms of service can affect the internet connection, as it has to be with frequent disconnections, slow speed or not internet at all, and most of the times the customer experience a better speed after accepting them *** motherf---ing liar!! ***----------------------------------------------------------------------------------------------------Sent : ME |00:12SLOW SPEED----------------------------------------------------------------------------------------------------Sent : ME |00:12hello!?----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 00:13about lower the package, as i said before that is the last option and if nothing else can be done after normal troubleshooting****** NOW HE'S THREATENING TO LOWER MY PACKAGE? WHAT THE HELL!! ******----------------------------------------------------------------------------------------------------Sent : ME |00:13do not take any action without my consent----------------------------------------------------------------------------------------------------Sent : ME |00:14I don't want any changes to the account right now----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 00:14but again we won't know if that is an option until all the other options are clear and we're already tried everythig that can be done----------------------------------------------------------------------------------------------------Sent : ME |00:14you can't even tell me how the TOS will effect it, how would you know?----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 00:14and last could be part of frontier because of the area of high demand, but also frontier is working so the users don;t have this slow speeds issue anymore----------------------------------------------------------------------------------------------------Sent : ME |00:15please transfer me----------------------------------------------------------------------------------------------------Sent : ME |00:15I'm trying not to get angry, but you're making it rough----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 00:16again, because of those reasons, and for for the main 3 issues i told you before there is not much i can do right now,----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 00:16/do you have any other questions----------------------------------------------------------------------------------------------------Sent : ME |00:16I wish to speak with someone else, please transfer me----------------------------------------------------------------------------------------------------Franco (FRONTIER TECHNICAL SUPPORT CHAT) |Sent : 00:16where would you like me to transfer you? *** WOW, THIS FKING GUY... IS LUCKY WE WEREN'T FACE TO FACE *** ----------------------------------------------------------------------------------------------------Sent : ME |00:17the PDF of this is going to the office of the president, and Christopher Joseph, so keep it up :)/ **** I get transfered to David, who admits he was full of shit ****
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