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[FIOS] Experiencing significant packet loss

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I'm experiencing periods of significant packet loss, and I'm wondering if my ONT might be on the brink of failure, or the issue is somewhere upstream. I'm in the midst of one such period right now: [att=1] I mention the ONT because I had mine replaced last month, and prior to its complete failure, I was having the same kind of packet loss. Suggestions on how to proceed would be appreciated.

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