Payments Aug 3, - Oct 9, 2018
Aug 3, 2018
Amount: $111.15
Sep 6, 2018
Amount: $25.39
Oct 9, 2018
Amount: $25.39
Main problem: repeat disconnections and loss of upload / upstream especially between 6PM - 9:30PM ( PRIME TIME LOSS ) and 12:30AM-3AM ( probably so cold / humid their equipment is failing )
No, I am not on WiFi.
Yes, I have power cycled.
Other problems:
Billing and scheduling call backs.
#1 Can't add new credit card. When typing in all information after clicking Pay Bill there is no button to actually finish the form and submit it. Clicking Pay Bill restarts the process.
#2 Can't schedule call back using phone number. The chat is god awful slow with 40+ people in line and takes too long to wait for so I closed it out and try to schedule call back, using two different phone numbers only to get "Service is not available please try again later" and later never works I have tried twice.
If there was other service, I would have already switched. Frontier seems to have a monopoly here unless you get Satellite which is not viable competition because it does not have 97% uptime.
We own the last home on the road which means we are the reason this road is even here in the first place because its literally a gravel road and the road is named after our home to prove it.
My ping from 98290 to Seattle should not be over 40ms. The last ISP I had that was a rural DSL service ( CenturyLink ) was literally 40ms for entire states not just going from my zip code to a main node.
Ping abnormally high for such short distance:
https://imgur.com/ZSu0U2r
Thanks ahead to any Frontier people who can assist me I waited months to see if they would fix the issue on their own but obviously I have to escalate to get something done before my holidays come and I have guests over I need what I pay for to be working at least 97% of the time and be able to use the internet when other people in my area are all coming online at prime time.
Logs from Modem:
https://imgur.com/2kwdp4z
https://imgur.com/e7Ssupc
Speed tests
Frontier shows normal due to short speed test
https://imgur.com/AMWayyj
TraceRT to my node does NOT show normal with 5 minute test showing 160 ping to the node nearest to me.
adr01.evrt.wa.frontiernet.net 74.42.148.224
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