Here is a quick inventory of service functionality that remains missing with Frontier's after the transition to Frontier that I have observed either personally or read about in this forum. It is provably not exhaustive, so please add your issues as appropriate.
Service-Level Issues
- For some, when accounts are touched in any manner all or some service are lost.
- For some with both business and personal accounts using the same ONT, some services are either not working (especially Digital Voice) (provisioning system cannot deal with two accounts provisioned to one ONT).
- Customers are experience excessive delays in getting services fixed (or installed).
TV Services (STB)
- VOD is missing content that was available with Verizon (e.g. HD versions missing, 3-D content, etc.) and directory tree structure is messed up in some places.
- STB Digital Voice managment tools are still "coming soon" -- since April 1, 2016.
- Important Customer Support Top Support troubleshooting tools do not work (e.g. Fix FiOS TV issues, etc.) do not work.
- On screen Caller ID is missing for some customers, and names are missing for most calls for those that do get the on-screen display (apparently except for numbers internal to the Digital Voice system).
- Some customer are finding that price/discount commitments from their Verizon contracts are not carrying over to Frontier.
- Widgets are missing (e.g. Pandora) or work intermittently (e.g. Weatherbug, especially the maps screens) showing a network connectivity error.
- In the Guide view, pressing the left arrow (which used to bring up the option to go to VOD area for the channel) does not work.
- The Message Center menu item does nothing.
- Guide date is missing information (e.g. cast and crew) or show less information in general.
Mobile TV/Streaming Services (includes some problems for Vantage customers as a courtesy)
- The mobile TV app says you are not connecting on your home WiFi eventhough you are, and thus shows a small subset of channels.
- Subscribed filter view for TV listings does not present correct set of channels (channels are missing) in both mobile app and tv.frontier.com web browser access, and for some shows channel lists for the wrong geographic location.
- Streaming is intermittent: sometimes and error message shows, sometimes the spinner just spins; many channels do not stream on tv.frontier.com.
- STB remote control function is intermittent or unstable (FiOS), or missing (Vantage).
- DVR management functions are still not available (e.g. seeing scheduled and recorded content; scheduling from within the TV Listings screens, etc.).
- Free On Demand content is almost non-existent, although paid content is somewhat populated.
- Many channels on tv.frontier.com web site do not stream (including all locals and some national channels).
- Streaming quality using web browser is inferior (e.g. grainy; full screen does not fill the screen, etc.).
- Browser access to tv.frontier.com is complex to set up and often fails.
- Edge browswer is not supported (site required a plug-in and flash).
- Customer are still receiving "not subscribed" errors when they attempt to sign into streaming services included with their subscriptions.
- My Libray function does not work.
- Bookmarks function does not work.
Digital Voice
- Caller ID names are missing for most calls (apparently except for numbers internal to the Digital Voice system).
Internet
- Routing is periodically unstable causing connection errors.
- Speeds (up/down or both) are still incorrect for some customers
- IP Geoloaction information (used by apps and services that require a location to function properly) is inaccurate (e.g. in my case my IP location is 70 miles off).
- More frequent WAN IP address changes have occurred (probably a result of tweaks to the Frontier network).
On-Line Account Management
- There is no on-line ordering functionality for new customers
- There are no DVR management functions via web portal.
- Therr is missing information for many account holders
- There is no online service management (add/remote services, order hardware, etc.) for existing customer.
Other
- There is no frontier.com email (or maybe we ex-Verizon customer have not been informed of it).
- Service charges without existing contract discounts are much higher (indicating rates will increase significantly when contracts are over).
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