As a result of the latest Frontier price increase I had a detailed conversation with my local Cox cable rep about switching from Frontier to Cox. The net/net monthly savings for me would be about $40/mo for essentially comparable service (100/30 instead of 80/80 and free Starz TV.) This is less than I had hoped for, but I don't usually leave $480 on the table either.
However, the Cox rep raised the following issue that concerns me:
According to her, the FCC requires that Cox receive notification from Frontier that my service has been terminated before Cox can dispatch an installer to get me connected to their service. This means I would be without TV, Internet, or phone for however long that might take. Furthermore, apparently no one can predict or control when my Frontier service gets terminated. In addition, scheduling the Cox installer is dependent on all sorts of vague factors such as how busy the installers are, if they have a truck breakdown, someone's out sick, etc.
I won't tolerate no service for more than a few hours, so I'm going to contact Frontier and see if there is some way to better manage this transition. Wish me luck.
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