Hi ALL,
I have been with FiOS ever since it was available in my area. The first few years under Vz were a little shaky as their customer service was not geared up for cable TV and Internet, but it slowly improved. The transition to Fr was bad in certain areas but for me actually not too bad. Last Oct/Nov I was coming out of a 2 year Vz bundle and made MANY calls to Fr to get new pricing. Each call gave me a different price and ultimately didn't stabilize until 4 or 5 months ago with a call to the "Office of Pres" call center. My final price was about $195 which included a $50 "Loyal Customer" discount which is expiring next month. My services were for 50/50 (later upgraded for free to 75/75), Ultimate TV, Starz add-on, 1 Quantum 6 tuner DVR and Digital voice.
So I didn't bother calling regular customer support and called the agent from the Off of Pres and the bottom line is that when the $50 discount goes away there is NO OTHER DISCOUNT available! So my bill will go up $50 to $245 per month. The agent can do NOTHING!
Called Spectrum and I am getting almost the same service for $156 per month. YES, that is a new customer discount and good for the first year but I have to believe that when the year is up they will be able to give me some kind of discount. If not I may have to return to Fr.
But isn't it stupid for Fr to offer good discounts for new customers only to lose existing customers. The Spectrum agent told me she was VERY busy with people transferring from Fr.
The only down side is the DVR from Spectrum is only a 2 tuner model vs. the 6 tuner I had from Fr. But the 4 extra tuners are NOT worth almost $100 per month extra!
So we shall see what we shall see!!! I'll still monitor this forum to see what's happening with Fr.
Gerry
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