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Frontier Direct Reponse Time?

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I posted a routing issue at the urging of JT in the Frontier Direct forums (he's on vacation and was kind enough to IM me back). I see them responding to the "easy" posts, like "can I get the free bandwidth upgrade", but my post seems to be ignored as are others in there. My client's problem with FIOS is not a simple one - it involves packet loss through some routes. Just wondering what the approximate turn around for a response is. While it's not a critical issue, I'd like to at least know someone's looking into it.

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